Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Items and Entrances Before You Book
How do you know whether your load will work with the van you have in mind? Start with a tape measure and a notebook. Record the height, width and depth of the largest pieces, from wardrobes to white goods, and note any items that can be dismantled, along with the tools that would involve. Then measure the entrances involved at both ends of the journey, including doorframes, hallways, stair widths and any gates or passages outside, writing each figure down rather than trusting memory. If something looks borderline, photograph it and keep the image with your notes. When you contact the team, share these measurements alongside your preferred dates and ask which of the available vehicle sizes they would discuss for the load you have described, and what else they need for a quote.
Arranging a Collection From a Seller
If you have bought furniture or equipment from a private seller, a few arrangements made in advance keep collection day straightforward. Confirm the earliest and latest times the seller will accept, and settle on a firm slot once your hire dates are agreed. Ask for the exact address, a contact number for the day, and a description of where the item sits, whether in a ground-floor room, a garage or an upper floor. Request the item's dimensions if they were not listed, and note whether it comes apart. Worthwhile questions for the team include whether your chosen dates remain open, which vehicle size fits the measurements you have gathered, and what information they require from you before the hire can be confirmed.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.