Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down What You Plan to Move
Before requesting a quote, it helps to write a list of everything you expect to carry, particularly if the load is made up of boxed belongings. Note the number of boxes, their approximate sizes and whether any are fragile. If furniture is involved, record each piece and whether it comes apart, since a dismantled wardrobe presents a different picture from one that stays whole. Add anything unusual, such as a bicycle, a mirror or a rolled carpet. This written inventory lets you discuss the job with the team in concrete terms rather than estimates, and it gives you a reference point when comparing vehicle options. If some items are still undecided, mark them clearly so the final list can be updated.
Allowing Time for Packing and Preparation
Think through your dates with packing and loading time in mind. If boxes are not yet sealed on the morning of the hire, consider whether moving the collection earlier or the return later would give you the breathing room you need. Note how long packing realistically takes, whether helpers are available on those dates and whether any items must be collected from a second address. It is also worth recording the contact details of anyone receiving goods at the far end, including a phone number, so arrangements can be confirmed on the day. When you ask for a quote, raise any open questions about access, timing or vehicle suitability while dates can still be adjusted, and keep your written list to hand throughout the conversation.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.