Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write Down What You Are Carrying
Before requesting a quote, it helps to start with a simple written list of everything that needs to travel. Note each item's name, its approximate dimensions and how many boxes or pieces are involved. A three-seat sofa, a dismantled bed frame and six tea chests each tell the team something different about the job. Where an item is an awkward shape, such as a corner unit or a tall wardrobe, write down the measurements you have rather than leaving the size to guesswork. It is also worth listing anything fragile so it can be flagged during the conversation. Keeping the list in one place also makes it easy to update if plans change and items are added or removed before the hire dates are settled.
Arranging a Collection From a Seller
If you are collecting furniture or goods from a private seller, a shop or an auction house, there are several details worth confirming in advance. Ask the seller for the exact collection address, any parking arrangements at their end, and the times when someone will be present to hand items over. Check whether the goods come as single pieces or separate parts, and note any details they give about access at the property. You might also ask for a contact number for the day itself in case timings shift. When you contact the hire team, having these details alongside your load list makes the booking conversation more straightforward, and any questions about vehicle choice can be raised then. Keeping the seller's information in one place avoids chasing details later on.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.