Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing your boxed belongings before the move
Start by writing down every box you expect to move, along with a note of what each one holds and which room it belongs to. If you number the boxes and keep the list on your phone, you can tick items off as they come off the van and spot anything missing straight away. Measure the larger boxes as well, noting their length, width and height, because dimensions often matter more than the number of items when you are matching a load to a vehicle. It is also worth recording which boxes are fragile and who should receive them at the other end. Sharing that list with the team when you ask for a quote gives them a fuller picture of the job.
Questions worth asking before you commit
Before finalising your dates, check whether any pickup or drop-off point has restrictions you should know about, such as limited opening hours or a need to arrange access with a recipient in advance. Note the contact details of anyone meeting you at either end, including a phone number in case timings shift. When you request a quote, ask which van sizes are available on your chosen dates, how the hire period is counted, and what happens if your plans change. If your list includes unusually shaped items, mention their dimensions and ask how they might affect the vehicle you need. Writing your questions down beforehand keeps the conversation focused and leaves you with a clear record of what was agreed.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.