Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Note Down What You Are Moving
Start with a written list of everything that needs to travel in the van, including any awkward items such as wardrobes, ladders or rolled carpets. For each entry, record approximate dimensions and whether it is boxed, bagged or loose, since this record helps when discussing which vehicle group suits the job. Count the boxes as you pack and update the total if it changes, as a running count is easier to keep accurate than a last-minute estimate. Note any items that will not fold down, such as a fixed-frame bed, and any tools or materials for trade work. If a collection address has a named recipient, write down their phone number so the delivery can be arranged on the day. Questions about which van size to request can then go to the hire team with your list to hand.
Allow Plenty of Time for Each Stage
How long will packing, driving and unpacking realistically take? Before booking, sketch the full timeline for the day, from sealing the final box to handing back the keys. If you are collecting furniture from a shop or a seller, ask them when they open and how late they can hold the items. For storage runs, check the unit's opening hours and whether you need a fob or code. Where a recipient is expecting goods, confirm their availability in advance rather than assuming. Build in a buffer for unexpected delays, such as traffic or a missing key, and decide whether the hire period needs an extra day. Any question about extending the booking can be raised with the team when you request a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.