Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing and Loading
What should you write down before the van arrives? Start with a simple schedule for the day. List every item you plan to move, then note roughly how long each stage might take, from sorting rooms to gathering the last bag. If furniture comes apart, record which pieces, along with the tools required and any fittings that must be kept together. Allowing spare hours between stages means a delay at one point does not derail everything else. Think about whether certain tasks could be finished the evening before, and note which items you want kept accessible throughout the journey. A written timeline of your own preparation, separate from the hire itself, gives you a clear picture of the day and highlights anything that needs more attention before you book.
Planning a Collection with a Seller
If you are collecting furniture or goods from a private seller, gather the key details in advance so nothing is left to chance. Ask for the exact address, a direct phone number for the person handing over the items, and a realistic window when they will be available rather than a vague promise. Request approximate dimensions and a description of each piece, including whether it comes apart, since this affects which van you request. Confirm how the items will be reached, such as whether they are upstairs, in a garage or in a shed, and note anything the seller mentions about parking or gates. Writing these details down before you contact the team means you can answer questions about the job straight away and match the hire to the actual collection.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.