Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Book
Before booking, decide which items will actually make the journey and measure each one properly. Record the height, width and depth of the largest pieces, giving special attention to anything that cannot be taken apart, such as a solid wardrobe, a fridge or a three-piece suite. Write the figures in centimetres rather than trusting a rough glance, and include any protruding parts like feet, handles or headboards. If an item comes apart, note that it does, since the difference between its whole and separated form may matter when vehicle options are discussed. Keep the completed list on paper rather than in your head, and have it to hand when you enquire, so the team can talk through the job with you.
Coordinating a Collection With the Seller
When the trip involves collecting something you have bought, contact the seller early to pin down the practical details. Ask for the full collection address, a preferred time window, and a phone number you can ring on the day if anything slips. Confirm whether the item is on the ground floor or upstairs, whether it has been dismantled ready for transport, and whether anyone at the property could assist at the agreed time or whether you are bringing your own helpers. Note down any access constraints the seller mentions, such as a narrow lane, limited parking or a specific gate, and pass these on when discussing your hire. Agree in advance what happens if the item turns out to differ from the listing, and keep a written record of the arrangement so both sides are working from the same understanding.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.