Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
If your business has orders going out, the groundwork starts long before the van arrives. Begin with the delivery schedule: which orders go on which date, and in what sequence they will be dropped. For each recipient, record a name, phone number and any delivery instructions you have been given, such as a preferred entrance or time window. Note the size and quantity of every parcel or pallet, measuring anything that is not a standard box. If a customer has not confirmed their address or access details, chase that before the hire date rather than after. When you ask for a quote, share the full list and the dates, ask which van the team would match to it, and check whether a crew van or dropside would suit your rounds.
Keeping a load inventory
An inventory written in advance is the simplest way to keep any van job organised. List every item you plan to carry, with a count for anything repeated, such as twelve boxes of files or three wardrobes. Beside each entry, add dimensions for bulky pieces and a note of where it is going, whether that is a new address, a storage unit or a customer. If items belong to different people or jobs, mark whose is whose so nothing gets mixed up. Keep the list on your phone and bring a printed copy if several people will help at the far end. When you request a quote, send the inventory with your dates and access arrangements, and ask whether the team would suggest a small van, Transit or Luton for that volume.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.