Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Details worth writing down first
Start with a written record of everything the job involves. List each item you plan to move, its approximate dimensions, and whether it comes apart, then add the addresses at both ends along with the access arrangements you have gathered, such as parking restrictions or narrow lanes. Note the date and, if the job spans more than one day, which tasks belong to which day. Record a phone number for anyone expecting a delivery, plus a backup if the first contact is unavailable. If items are going into storage, jot down the unit reference and the opening hours you have been given. Reading this list to the team when you enquire means they can consider the right van options from the outset.
Allowing realistic time in your schedule
How long will each stage of the day genuinely take? Estimating this before booking helps you choose sensible hire dates. Write down the tasks in order, from clearing cupboards to wrapping items, and give each a generous time allowance rather than a best-case one. If helpers are joining for part of the day, note the hours they can commit and slot tasks accordingly. Build in a buffer for the unexpected, such as a delayed collection or a key that needs collecting from an agent, and mark which deadlines are firm, like a storage unit closing time or a shop's collection window. If the total looks tight across one day, a two-day booking is worth discussing with the team when you call.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.