Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing and Loading
Start by writing down the dates you need the van and everything you plan to move. If the job involves packing, list each item roughly, noting the larger pieces such as wardrobes, sofas or workbenches along with their approximate dimensions. Record the total number of boxes or bags you expect, and note the access arrangements at both ends along with the contact details for anyone receiving goods. Think about the schedule: when will packing begin, when do you hope to finish, and how much spare time would you like between stages in case things run long? Keep a note of the destination address and any deadlines attached to the move. Questions about the dates, vehicle match and price can all be raised with the team when you confirm the hire.
Preparing a Business Delivery
Before the enquiry goes in, gather the delivery details into one place. Record the hire dates, the recipient's name, phone number and site address, and any reference numbers attached to the order. List the goods being sent, with approximate dimensions and quantities for each line, so nothing gets left off. Consider when the customer expects the delivery and whether a specific time window applies, then note any questions you still have about matching the load to a small van, Transit, Luton, dropside or crew van where available. If the site has particular access arrangements, write those down too, since the team will ask about them. Keeping this information together means the booking conversation can move straight to confirming dates, vehicle suitability and price.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.