Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning which items go Where
If your move involves dropping things at two or three addresses, sketch the running order on paper before the hire date. List the items destined for each stop, note which boxes belong to which room, and mark anything fragile so it is identifiable. This record is useful when you speak to the team, because a split delivery across several locations may prompt a question about journey length or vehicle choice. Ask yourself whether the first drop needs everything moved out of the way to reach the items for the second, and note the answer. You can also record arrival windows for each address and gather a contact name and number for every stop, so any question on the day goes to someone who knows the premises.
Arranging a collection with a seller
When you are collecting a purchase from a private seller or an auction house, a few details settled in advance can keep the day calm. Confirm the collection address, an arrival window and a phone number for the person handing over the item, and ask them to describe anything that affects access, such as a narrow lane or a gate code. Measure the item if the seller can provide figures, and note whether it comes apart. Compare those numbers with the vehicle groups you are considering and raise any concerns with the team when discussing a small van, Transit or Luton. If the seller offers help at their end, note the time limits they mention, since that may shape your schedule for the whole day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.