Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
Suppose you have agreed to collect a piece of furniture from a private seller. Before contacting the hire team, gather the details that will shape the booking: the collection date, the address, and the times the seller is available. Ask the seller for the item's measurements, including height, depth and width, and whether it comes apart into smaller sections. Find out whether the property has steps, a narrow lane or parking restrictions, and note the name and phone number of whoever will hand the item over. It is also sensible to record the delivery address and any access details there. With this information written down, you can raise the load details with the team when enquiring, keeping any questions about the property itself directed to the seller.
Measuring Bulky Items
Before requesting a quote, take a few minutes to list every large item you plan to move and record its dimensions. For each piece, note the height, width and depth, and consider whether handles, legs or protruding parts add to the overall footprint. If something can be dismantled, note which measurements apply before and after, since this may influence which vehicle option you discuss with the team. Photographs can help you remember what needs to travel, though the written figures matter most when describing the load. Count how many boxes or loose pieces accompany the bulky items so the full picture is captured. Once the list is complete, share it along with the hire dates and access arrangements, and ask whether anything on it raises questions about the vehicle group.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.