Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items
Before choosing a van, decide which of your items are the awkward ones and measure them properly rather than guessing. For each large piece, note the height, width and depth, and record whether anything protrudes, such as handles, feet or detachable parts that could be removed. Write down the number of items in total and mark which ones are the biggest, since these are the ones worth discussing with the team when matching the job to a vehicle. If furniture comes apart, note the dimensions of the largest component rather than the assembled piece. Once the measurements and the full list are ready, share them with the hire dates and access arrangements, and ask which van types would suit, whether your preferred option is available, and any other questions about the booking.
Collecting from a Seller
When a van is booked to collect something you have bought, a little coordination with the seller makes the day run to plan. Agree a specific collection time and confirm the address, then ask the seller for a contact number in case of delays and note whether anyone will be there to help at handover. Find out the item's dimensions and weight if the seller knows them, and check whether it comes apart for transport. Ask about access at their end, such as where the van can be parked and any restrictions on the approach, since the seller knows their own premises. With the details written down, you can confirm the hire dates and load list with the team, and ask any remaining questions about vehicle matching or availability before you book.
Explore other van hire areas
Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.