Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording Your Unloading Order on Paper
If your van will be emptied at more than one address, capture the details for each stop in writing before you set off. Note which items belong at each destination, using simple labels such as kitchen boxes, garage tools or the buyer's agreed pieces. Write down rough measurements for anything oversized, plus the name and number of the person who will receive goods at every point on the route. Where a stop has its own opening hours or gate code, add that to the same sheet, since those details rest with the recipient rather than the hire team. Send the finished list when you request a quote so the team can see the shape of the job, and raise any remaining questions about vehicle options at the same time.
Arranging a Collection With a Seller
Should you be collecting a purchase from a private seller, confirm the collection window before anything else. Message them to agree a date, an arrival window and whether they can help you count the pieces being handed over. Ask for the item's measurements and photographs if they are not already listed, and note whether it comes apart into smaller sections. Record the seller's phone number and the exact address, including any directions for finding the property. If a friend is meeting you there to assist, add their contact details too. Once the details are gathered, share them with your hire enquiry and ask any remaining questions about which vehicle options would suit the collection.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.