Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to note before booking a van
Start with a written inventory of everything you intend to move or deliver, grouped by room, job or customer, so nothing is overlooked when the day arrives. Beside each item, note its approximate dimensions and any features that affect handling, such as drawers that slide open or doors that need taping shut. Record the hire dates and, if the job spans more than one day, which items are needed first. Write down the access arrangements at every address involved, including who to call on arrival and whether you need a code or key for a gate. Keep this list with you when you contact the team, because the answers to these questions shape which van group suits the job and how the booking is arranged.
Getting a business delivery organised
For commercial work, prepare the delivery details before you enquire. List each customer or site receiving goods, with a named contact and phone number for every stop, and note any preferred delivery windows they have given you. Record what is going to each address, including quantities and any items with unusual dimensions, so the team can consider the load when suggesting a van. Ask about the collection and return times that fit your working day, and note whether you need the vehicle for a full day or only part of one. If some deliveries depend on site opening hours, write those constraints down too. Passing this information across with your quote request means fewer back-and-forth messages later.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.