Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Which measurements should you take first?
Which measurements should you take before asking about a van? Start with the items themselves: note the length, width and height of each large piece, from wardrobes to workbenches. Then check the entrances involved, including doorways, gates, lifts and stairwells, and write those figures down too. Photographs of awkward items can be useful when you describe the job. Count everything as well, since ten boxes and two mattresses says more than a vague description of the load. Questions about access at the destination itself belong to the contact there, so note their number alongside your measurements. When you request a quote, include the full list with dimensions and the hire dates. The team can then discuss which van might suit, and ask for anything still missing.
Recording which items you need first
Which items will you need first once you arrive? It helps to note the order you want things to come off, even before the van is booked. Mark each box or piece of furniture on your list as urgent, soon or later. If certain items belong in separate rooms or at separate addresses, record that beside each entry. Share the finished list with anyone helping, so they can see the plan rather than guess. Note a contact number for the person receiving the goods, in case a question comes up before you reach them. When you ask about a van, mention how the load is organised and the dates you have in mind. Anything undecided, such as the final unloading time, can be flagged for later confirmation.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.