Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a collection with a seller
If you have bought something second-hand, the timing of the collection often depends on the seller rather than on you. Before fixing your hire dates, message them to agree a window, exchange phone numbers and confirm the full address, including any directions that a postcode alone might miss. Ask them for the dimensions and approximate weight of the item, and whether it comes apart, since a three-seater sofa and a flat-packed wardrobe present quite different lists. Write all of this down so you can describe the load accurately when you enquire. If the item sits in a garage or upstairs flat, note the access arrangements at the seller's end as well as your own. Should anything still be unclear, such as whether a crew van is available on your chosen day, frame it as a question in your quote request rather than an assumption.
Preparing a delivery for a business customer
For a business delivery, the starting point is usually the order itself: what is going out, how many pieces it comes in and what each piece measures. Build a load list from the invoice or picking notes, then check it against the access details your customer has given you, including opening hours and any restrictions on when vehicles can arrive. Record a named contact at the delivery address plus a phone number, so any delay on the day can be sorted with one call rather than several. Confirm the hire dates against your delivery schedule and decide whether one trip or several is expected, since that may affect the vehicle you ask about. When you contact the team, mention the full list and the access arrangements, and ask outright whether anything on it needs a different van.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.