Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
Imagine you have just agreed to buy a large item from a private seller. Before you enquire, write down the item's dimensions, the collection address and the date and time the seller has proposed, since all three shape the hire. Ask the seller whether the item is already dismantled or will be taken apart, and record the measurements in both states if relevant, along with any packaging or covers that come with it. It is also sensible to save the seller's phone number in case timings move on the day. When you contact the team, share the load details, the access arrangements at the seller's address and your preferred dates, then ask which van from the range they would suggest for an item of that size.
Measuring bulky items before you book
Accurate measurements turn a vague request into a specific one, so it helps to measure each bulky item before asking for a quote. Use a tape to record the length, width and height at the widest points, including handles, feet and any protruding parts, and note the dimensions of wardrobes, sofas, tables or appliances separately rather than as a single total. If an item separates into pieces, list the size of each piece and note whether the fixings travel with it. With that list ready, you can tell the team exactly what needs to move, the access at both ends and the dates in mind, and ask whether a Luton, dropside or smaller van matches what you have recorded. Any uncertainty about a measurement is worth mentioning too.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.