Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping an Inventory of Your Load
Start by writing down everything that needs to travel in the van. An inventory works best when it lists each item, its approximate dimensions and any oddities, such as a sofa that comes apart or a fridge with a fixed door. Group the list by destination or by room so you can see at a glance what belongs where, and note which items matter most if plans change. Count the boxes as you pack them and keep the tally with your notes. If some items might be left behind, separate them into a maybe column rather than deciding on the day. Send the finished list with your enquiry, along with your hire dates and access arrangements, so the team can help match the job to the right van where available.
Planning a Collection With a Seller
If your hire is for collecting something you have bought, contact the seller before you finalise the dates. Ask them to confirm the item's measurements, whether it comes in pieces, and whether they can hold it until your chosen day. Write down the collection address, the hours someone will be there, and a phone number to call if your timing changes. Check whether the item needs to be collected from a house, a shop or a storage site, and note anything the seller mentions about access so you can pass it on with your enquiry. Agree what happens if you arrive and the item is not as described. A short conversation with the seller, recorded in writing, gives you facts to build the rest of the trip around.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.