Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers for Your Hire
Who is helping on the day, and what do they need to know? If friends or family are lending a hand, list their names, availability and contact numbers so you can plan the hire dates around everyone. Note which hours each person can commit, since a morning-only helper means a different schedule from someone free all day. Share the item list and access arrangements with them in advance, and record any questions they raise, such as whether a crew van would give them a seat alongside you. If helpers drop out, decide whether the dates can shift or the vehicle choice needs revisiting. When you contact the team, mention the full picture, including how many people are travelling, so the right van and hire period can be confirmed.
Preparing a Business Delivery
What does a commercial job require from the booking? If the hire supports a delivery run, start by recording each recipient's address, contact name and preferred delivery window. Note the size and quantity of goods, including any items with unusual dimensions, and whether the recipient needs warning before arrival. Ask the team which vehicles are available on the relevant dates, whether a small van or Transit matches the load described, and how the collection process works if you are not taking delivery. If the run spans several days, confirm the full hire period at the outset. Recipient access questions, such as loading bay restrictions, belong with the recipient, so keep their answers alongside your own notes before the job begins.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.