Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection from a Seller
If you have bought something from a private seller, it helps to sort out the details before the hire begins. Start by agreeing the collection date and a time window with the seller, then note the address and any access details they mention, such as parking arrangements or narrow lanes. Ask the seller for the item's dimensions and approximate weight, and record these figures in writing so you can pass them on when requesting a quote. If the item comes apart, check whether the seller still has the instructions or fixings. It is also worth confirming a phone number for the seller in case plans change on the day, and asking whether they can help you confirm which floor the item is on and whether there are any obstacles at the property.
Organising a Household Move
Should you be moving home, a written inventory of what is travelling can shape your booking. Go through each room and list the furniture, boxes and bags, noting anything oversized such as wardrobes or sofas along with their measurements. Decide which items are going with you and which are staying behind, then count everything up so you can describe the load when you contact the team. If friends or family are helping, agree who is responsible for which rooms and note the dates you need the van for, including any buffer day. Questions worth raising when asking for a quote include whether a larger vehicle might suit the volume, what access information is useful to share, and which hire period covers your schedule best.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.