Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing What You Plan to Carry
If you are moving a flat's worth of belongings, it helps to write down each item before you request a quote. Note the approximate length, width and height of larger pieces such as wardrobes, sofas or shelving units, since dimensions often matter more than a rough guess at volume. Count the boxes, bags and loose items, and record anything awkward such as rolled carpets, mirrors or flat-pack panels. If some pieces can be dismantled, mention that too. You can then pass the full list to the team, who can advise which vehicle from the available range suits the load. Where an item's size is uncertain, a tape measure and a quick note save a follow-up conversation later.
Weighing One Trip Against Several
Suppose you are clearing a garage over a weekend rather than completing a full house move. In that situation, you might ask whether a single larger vehicle or two shorter hires with a smaller van makes sense for your schedule. Jot down the hire dates you have in mind, any collection or delivery deadlines, and the addresses involved, including who to contact at each end if someone needs to open a gate or hand over keys. Ask the team how hire periods are structured, whether the vehicle you want is likely to be free on your chosen days, and what happens if your plans shift. Having those details written down makes comparing the options straightforward when the quote arrives.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.