Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
One of the first decisions to make is whether your largest items will suit the van you have in mind, and that starts with a tape measure. Note the height, width and depth of each bulky piece, such as wardrobes, sofas or workbenches, and record whether any item can be tilted, separated into parts or has protruding handles that add to its footprint. Write these figures against each item on your list rather than relying on memory. If something was bought flat-packed, check the assembled dimensions, which are often larger than the box. Bring the full set of measurements when you ask for a quote, since the team can then discuss whether a small van, Transit or Luton is the closer match for the job.
Keeping a Clear Load Inventory
Alongside measurements, a written inventory helps you brief the hire team accurately. List every item you plan to move, grouping them by room, job or delivery address, and note quantities so nothing is overlooked on the day. For collections from a shop or a private seller, record the recipient's name and contact number, plus any reference they have given you. If the job spans several stops, sketch the order you expect to visit them and note any time windows each contact has mentioned. Where access arrangements are already known, such as a loading bay booking or a gate code, write those details down too. Any remaining questions, perhaps about hire dates or van availability, can be raised when you request a quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.