Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you have bought something from a private seller or a shop and need to collect it, a little preparation before you enquire can settle most questions. Start by asking the seller for the exact collection address, the days and times they are available, and a contact number you can ring on the day. Find out whether the item comes apart, whether it is already wrapped, and whether anyone at their end can help move it to the vehicle. Note the seller's preferred handover arrangements, such as waiting for you indoors or meeting at the kerb. When you request a quote, share the hire dates, what you are collecting and these access details, then ask which van options might suit. Anything the seller cannot confirm is worth recording as an open question for your own checklist.
Checking Entrances and Item Dimensions
Before settling on a vehicle, measure the items you plan to carry and write each dimension down, including length, width and height, plus any protruding parts like legs, handles or drawers that do not detach. Then think about the access at both ends of the journey: whether there is a driveway, a loading area, or a narrow lane, and whether any parking restrictions apply at certain times. You do not need to work out how items will be arranged, only to gather the facts. Note ceilings, gate widths and lift availability if relevant at flats or storage sites. When you contact the team, present the measurements and access notes together, and ask whether a small van, Transit, Luton, dropside or crew van would match your list. Unmeasured items remain a question to resolve before booking.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.