Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down what each box contains
Start with a written inventory before a single box is packed. Number every box and keep a matching list describing its contents, which room it belongs to and whether anything inside is fragile. Note the dimensions of the largest boxes and any furniture that comes apart, recording the sizes of each separated piece. Count the total number of boxes, bags and loose items so you can track whether everything arrives at the far end. If some belongings are going to storage rather than your new address, mark those clearly on the list and note the storage unit's opening hours and contact number. Send the completed inventory with your hire enquiry, and raise any questions about the van options for your dates at the same time.
Weighing up one trip against several
Should everything travel together or would separate runs suit the plan? That choice depends on what you write down now. List every item with its approximate size, then note which ones are needed urgently at the destination and which can follow later. Record the addresses involved, including any second drop-off point, together with the contact name and number at each end. If you decide on multiple trips, draft the order in which loads will travel and what each load contains. Ask the contact at each destination about access times and any restrictions on arrival. When you request a quote, share both versions of your plan and ask what van options are available for your dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.