Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Comparing one trip with several
One early decision is whether everything goes in a single journey or across several shorter runs. To weigh this up, list what you need to move, note the total quantity, and estimate how many boxes, bags or furniture items are involved. Record the addresses for each end of the journey, plus any additional stops in between, because a split plan may involve different locations. Think about who is available on which days and whether helpers can only attend at certain times, since that may push you towards one arrangement or the other. Write down the distance between stops if you know it. Once these notes exist, you can ask the hire team whether a small van, Transit, Luton, dropside or crew van matches your choice, and how the hire dates would need to be set for each option.
Planning a collection with a seller
Collecting something you have bought, such as furniture or equipment, starts with a conversation about the collection itself. Note the seller's address, phone number and the agreed collection window, then record the item's dimensions and any instructions the seller has given about dismantling or packaging. Ask whether the seller can help at the agreed time or whether you should bring someone with you, and get a second contact number in case the first goes unanswered. If the item is being delivered to a third party, note that person's details as well. When you approach the hire team, you can then ask about vehicle availability on your chosen date, access arrangements at both ends, and which van type suits the dimensions you have recorded, keeping the whole plan grounded in what you actually know.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.