Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers
Who will actually be there on the day? If friends or colleagues have offered to assist, confirming their availability against the hire dates should come early, since a date that suits the van may not suit everyone else. Note each person's name, when they can arrive and how long they can stay, then agree a single meeting point and a rough start time so nobody is waiting around. Where helpers are only free for part of the day, decide which tasks fall within their window and which can wait. Any changes to the plan can be shared with the group as they arise. When the dates and access arrangements are finalised, they can be passed to the team along with the load details for a quote.
Measuring Bulky Items
What dimensions should you record before requesting a quote? For each large item, note the length, width and height at their widest points, including any parts that stick out such as handles or feet. If something can be dismantled, write down both the assembled and folded sizes, since the smaller figure may influence the van size discussed with the team. Photographing items next to a tape measure is one way of keeping the numbers easy to check later. Count the total number of pieces as well, not just the largest ones, as smaller boxes and bags all add up. These measurements stay your own records until you choose to share them when asking about a small van, Transit, Luton, dropside or crew van.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.