Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring the Bulkiest Items First
The decision that often shapes a van booking is the size of the largest single item, so start there. Measure the length, width and depth of each big piece, including any parts that stick out such as handles, feet or headboards, and write the figures beside the item's name on your list. If something can be dismantled, note that possibility but keep the measurements of the assembled version too. Count your boxes, bags and loose items separately so the list covers the whole load, not just the headline furniture. Record where each item is going and who will receive it at the far end, along with their contact number. These figures and details can then be passed on when you ask which van option suits, leaving the choice open until the team has seen the full picture.
Arranging Helpers for the Day
Once the load is listed, turn to the people who will assist. Decide how many helpers you need, when each is available and whether their availability covers the whole hire period or only part of it. Write down a contact number for everyone involved and agree how you will update each other if timings shift on the day. If helpers are meeting you rather than starting with you, note the address and time they should arrive, and confirm they know where the van will be. Where items are being collected from a third party, such as a seller or a storage site, keep their phone number with your notes so you can verify the handover window with them directly. Any gaps in helper availability are worth flagging when you enquire about dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.