Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
The first decision worth making is which items are actually travelling with you. Walk around your home or workplace with a tape measure and note the length, width and height of the largest pieces, such as wardrobes, sofas or workbenches. Write each measurement down rather than estimating, and include anything awkward like mirrors, ladders or rolled carpets. If an item comes apart, note that too, since a dismantled wardrobe reads very differently on paper than a fully assembled one. Count the total number of boxes and loose pieces so you have a figure to share. When you contact the team, these measurements and quantities give the conversation a clear starting point, and you can ask any remaining questions about the hire dates at the same time.
Coordinating a Collection With a Seller
If part of your trip involves picking up a purchase from a private seller or shop, agree the practical details well before the van is booked. Confirm the collection address, the earliest and latest times the seller can manage, and a phone number for the person who will hand over the item. Ask them for the dimensions and rough weight of the piece, and whether it arrives in one part or several. It is also sensible to record what happens if plans change, such as a reserve day or a refund arrangement between you and the seller. Note anything about the property itself, such as which floor the item sits on, and direct any questions about access at that address to the seller rather than the hire team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.