Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Noting Where Each Item Is Headed
If your move involves dropping things at more than one address, a simple written plan can keep the day organised. Before you enquire, list each item alongside its destination, whether that is a storage unit, a relative's spare room or a new workplace. Note the recipient's name and phone number for every stop, since you may need to call ahead if timings shift. You might also jot down which floor each item belongs on and whether a lift or staircase is involved, as this is worth mentioning when you discuss the job. Any question about gates, parking bays or access restrictions at the destination is best answered by the person receiving the goods, so gather those details early rather than guessing.
Arranging a Collection With a Seller
Suppose you have bought a wardrobe from a private seller and need to collect it during your hire period. Start by agreeing a firm collection window with the seller and exchanging phone numbers, then ask for the exact dimensions of the piece, including whether legs, doors or handles can be removed. Confirm the ground it sits on, such as a first-floor flat or a garden outbuilding, and whether anyone at the property can help on the day. Write the seller's address and any access notes, such as a narrow lane or a shared driveway, next to the item on your list. When you request a quote, pass on these details along with your preferred dates, and ask the team any open questions about the vehicle options before you commit.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.