Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
Decide which items genuinely need to travel in the van, then measure the largest ones before you request a quote. Note the height, width and depth of each piece of furniture or equipment, and record whether anything can be dismantled, along with which parts come apart if so. If an item has an awkward shape, such as a protruding handle or an angled back, jot that down too, since a simple set of numbers rarely tells the whole story. Take a photo of each item next to a tape measure if it helps you remember. Passing these measurements to the team means they can discuss which van options suit the job, and you will have the figures to hand if any further questions come up.
Checking Entrances Along the Route
Alongside measuring what you are carrying, think about the spaces it must pass through at each end of the journey. Write down the width and height of doorways, corridors, stairwells and garden gates at both the collection point and the destination, and note any tight corners or narrow passages on the way. If a lift is involved, record its internal dimensions rather than assuming the door measurement is enough. Where you are collecting from a shop or a private seller, ask them for their own measurements and any access restrictions they mention. If you spot a potential pinch point, list it as a question for the team so nothing is left to guesswork when the hire is arranged.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.